Service Manager (Will Train)
About the role
When you’re an Orkin Service Manager, you’re quality control ensuring top‑notch service from the industry leader with almost 125 years as the best in pests. You protect homes and businesses, train and develop Orkin Pros, and balance technical acumen with soft skills such as empathy and integrity. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service, driving revenue growth and earning rewards like an annual top‑performer trip. The position offers a career with growth potential, a company vehicle, competitive pay, a 401(k) program, volunteer opportunities, and a supportive, safety‑focused culture.
Responsibilities
As a Service Manager, you’ll lead a high‑performance culture, developing and motivating your team to deliver world‑class service while engaging heavily with customers and employees. You’ll also support community service projects.
- Lead an entire service operation upon completion of paid training.
- Motivate the service team to consistently provide the world’s best service, prioritizing safety.
- Conduct yourself with the utmost professionalism and integrity with customers and coworkers.
- Assist with recruiting top talent on the service team.
- Train and develop Orkin Pros through hands‑on management.
- Lead training meetings.
- Oversee the Orkin Pro Ride‑Along program.
- Ensure customer expectations are met or exceeded through inspections, proposed actions, and empathetic service.
- Champion innovation by supporting the team in adopting new products, services, and technology.
- Monitor scheduling, routing, and inventory to drive efficiencies and productivity.
Pay
Compensation ranges from $60,000 USD to $70,000 USD per year.
Benefits
- Company vehicle with gas card.
- Company‑provided iPhone and iPad with sales software.
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match and employee stock purchase plan.
- Paid Time Off and paid holidays.
- Employee discounts, tuition reimbursement, and dependent scholarship awards.
- Industry‑leading, quality, comprehensive training program.
Qualifications
- High School Diploma or equivalent (required).
- Valid driver’s license (required).
- Ability to obtain the appropriate pesticide license/certification if required (company paid).
- Ability to work independently in the field and interact with clients.
Work Environment
- Safe use of a ladder within the manufacturer’s weight capacity.
- Occasional lifting and carrying of up to 50 lb.
- Access to crawl spaces, attics, confined spaces, rooftops, etc., with ability to climb, balance, stoop, kneel, crouch, or crawl.
- Wearing personal protective equipment (PPE), sometimes requiring an OSHA‑compliant respirator.
- Willingness to work in various weather conditions.