Outreach Case Coordinator II- GIVE Donations Program

About the role

The City and County of Denver offers a competitive salary commensurate with education and experience. The hourly target hiring range for this position is $25.30 - $30. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work out of the Denver Human Services Castro office at 1200 N Federal Blvd, Denver, CO 80204 on in office days (at least 3 days on-site and 2 from home). In office frequency will increase during the peak donation events. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. The Engagement and Outreach Division at Denver Human Services is seeking an Outreach Case Coordinator II for the GIVE Donations Program. This program gathers essential donations for DHS and collaborates with the GIVE Center to deliver emergency resources to both the community and the broader agency.

The duties of the Outreach Case Coordinator II will include (but will not be limited to):

• Responsible for the support and development of the GIVE Donations program
• Supports with the development and maintenance of collaborative relationships with a variety of stakeholders
• Triage and support donors by assessing needs, routing inquiries, and ensuring timely coordination with appropriate staff or services
• Provide professional and respectful customer service to ensure strong working relationships with community-based organizations, individual donors and internal staff
• Support with general knowledge of budget tracking and monitoring of all GIVE funds and donation contributions
• Support in collecting and organizing data reports
• Conducts outreach presentations and trainings for external providers, vendors, and community partner to raise awareness on the GIVE Donations program and CarePortal platform
• Physically onsite according to business needs of the GIVE Donations Program, in-person meetings, community site visits, which can include evenings and/or weekends. Onsite frequency will increase during the peak donation events
• Physically retrieving, sorting, counting, organizing, and distributing in-kind donations
• Daily monitoring of multiple email inboxes as well as responding to all inquiries within the appropriate timeframe for each inbox
• Triaging emails and redirecting requests received to the appropriate staff member as needed
• Complete accurate data entry of monetary and in-kind donations into Donations Database
• Oversee volunteer engagement and outreach initiatives, collaborating with community partners to support program goals and expand service capacity
• Schedule and calendar for annual donation event project plans, community engagement meetings, community partner site visits, and volunteer shifts
• Perform other duties as assigned

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all of the following experience, skills, and characteristics:

• Currently possess a bachelor’s in a Communications, Social Sciences, Hospitality, or a related field
• Bilingual skills preferred but not required
• Excellent verbal and written communications skills with a customer-center focus and approach
• Ability to set general goals and priorities for own work, carry out several assignments simultaneously, and complete assigned work on time
• Experience in donation campaigns, including preparation, planning, and implementation of required logistics and volunteer support
• Able to utilize the principles and practices of effective and persuasive communication to elicit information, negotiate problem resolution and/or garner support for various programs or policies
• Takes initiative, exercises sound judgment, and manages tasks independently without the need for close guidance
• Experience working with Workday and Microsoft Office Suite, including MS Teams
• Interest in supporting individuals and families in emergent need of donated items and funds
• Demonstrated ability to practice cultural competence while in a community-facing role
• Experience handling conflict resolution & challenging situations with empathy
• Must be able to lift 50lbs
• Must have a Valid Driver’s License and insurance

Required Minimum Qualifications

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience: Two (2) years of experience performing intake including assessing and identifying client strengths and needs and providing referrals for assistance
• Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
• Licenses and certifications must be kept current as a condition of employment

About Everything Else

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Job Profile CS3514 Outreach Case Coordinator II

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type: Unlimited

Position Salary Range: $25.30 - $37.96 Target Pay

Although the full range is listed, our expected hiring range is between $25.30 - $30.

Agency: Denver Human Services

Redeployment during Citywide Emergencies: City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.