Outreach Case Worker

DUTIES AND RESPONSIBILITIES

This Case Worker position will be responsible for outreaching the rural areas of York County to provide rental counseling to consumers who are homeless or have low to moderate incomes. This position will offer assistance with goal setting, landlord advocacy, resource coordination, and housing assistance as needed.

Because of the nature of this Program, it is essential that the Outreach Case Worker believe in the philosophy of the Agency as well as be able to develop a rapport with program participants. It is estimated that this position will spend at least 75% of the work week in the community, make contacts with potential individuals, families, and referral sources. This program operates Monday through Friday 9am-6pm, and Saturday 9am-Noon, with the exception of holidays. On-call services are offered after hours.

Critical Elements

• Assess Needs and Referrals: Assess individual and family housing needs and make referrals to community services. Assess children’s needs and make appropriate referrals.
• Housing Goals: Facilitate the program goals of assisting residents with finding safe, affordable and permanent housing in the community through the program.
• Goal Development: Assist consumers with determining goals necessary for finding, maintaining, and/or securing housing.
• Support Services: Provide support services to help consumers maintain their housing and/or understand their choices with regards to rental options.
• Documentation: Keep timely and accurate documentation as required by program procedures. The Case manager is responsible for maintaining a chart in an orderly manner of each family or consumer. Use the VI-SPDAT and Credible system to collect information on consumers served.
• Community Networking: Establish contacts and resources in rural York County with medical providers, township offices, landlords, business owners, etc. that will provide referrals to the program.
• Program Operations: Monitor and track outcomes for reporting purposes as required.

Additional Elements

• Consumer Networking: Provide consumer networking with community resources to assist consumers toward stabilized living.
• Staff Meetings: Participate in staff meetings and resource fairs as required.
• Training: Attend 12 (twelve) hours of job related training each fiscal year.
• On-Call Duties: Participate in on-call duties as scheduled.
• Philosophy and Procedures: Follow and support Agency philosophy, policies and procedures.
• Other Duties: Other duties as assigned by the Next Door Program Coordinator.

Requirements

• Minimum Qualifications: Bachelor’s degree in Social Science OR Associates Degree preferred or four (4) years human services experience; 21 (twenty-one) years old; valid driver’s license. PA State Police Background check. Child line. FBI Clearance.

Compensation Details

The annual salary is $38,000 per year.