Case Aide - Outreach

About the role

Join UP! We are lighting the path home, one person at a time. Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, providing essential support and fostering an environment where individuals can redefine their narratives and become their best selves.

Responsibilities

• Reports to the Director of Social Services/Social Services Supervisor, the Case Manager works closely with the social services team to support the provision of case management services for assigned clients.
• Conducts client intakes and updates information in client database system(s).
• Screens clients for referral and case management services.
• Screens client arrivals to identify immediate needs, provides services and/or makes appropriate referrals.
• Organizes, maintains and prepares client charts for intake and discharge.
• Handles caseload in the absence of the Case Manager as mandated by program.
• Conducts homeless outreach and assesses client needs.
• Documents client activities and updates client information in database system(s).
• Escorts clients to all appointments, as needed.
• Performs front-desk duties including answering phones, screening visitors, maintaining log book, and mail distribution.
• Affords client groups as needed.
• Organizes and distributes clothing donations to clients as mandated by program.
• Conducts unit inspections as mandated by program.
• Completes and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory and funding agency policies and procedures.

Qualifications

• A high school diploma or GED is required.
• An associate’s degree is preferred.
• Experience with homeless, persons with mental health conditions and substance abuse population is preferred.
• Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.) are required.
• Good written and verbal communication skills are required.
• Foreign languages are a plus.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retail Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.