Case Manager - Outreach

Description

Make a direct impact in the lives of youth experiencing homelessness. The PLACE is hiring a Case Manager (Outreach/Drop-In) to build relationships with youth, connect them to housing and resources, and help them move toward stability and independence.

About The PLACE

The PLACE is the only nonprofit in the Pikes Peak region solely dedicated to supporting youth ages 15–24 who are experiencing or at risk of homelessness. Guided by our mission to ignite the potential in youth to create self-determined, fulfilled lives, The PLACE provides street outreach, a drop-in center, and supportive housing grounded in trust, consistency, and long-term stability.

Job Summary

The Outreach Case Managers engage youth experiencing homelessness through street outreach and drop-in services, building trust and connecting them with resources to support health, safety, and long-term stability. This role may serve in: Outreach: Engaging youth in the community, including public spaces and street environments, to build relationships and connect them with available services. Drop-In: Providing direct support to youth at The PLACE’s Drop-In Center, including basic needs assistance, resource navigation, case management, and group facilitation. This role focuses on meeting youth where they are and guiding them toward safe, stable housing and supportive services.

Key Responsibilities

• Conduct outreach in community spaces, providing information, crisis intervention, and referrals.
• Support youth accessing Drop-In services by connecting them to housing, healthcare, education, and employment resources.
• Provide case management, including assessments, goal planning, and follow-up.
• Maintain accurate documentation in accordance with organizational and funder requirements.
• Build strong, trusting relationships with youth while promoting trauma-informed care and positive youth development.
• Collaborate with community partners to strengthen service coordination.
• Drive to outreach locations, client appointments, and community spaces to provide services and maintain engagement.
• Transport youth to appointments, services, and other required activities.

Requirements

• Minimum Qualifications: Bachelor’s degree in human services or related field; OR two (2) to three (3) years relevant experience. At least one (1) year of experience working with youth or vulnerable populations preferred.
• Valid driver’s license, clean driving record, and reliable transportation required to be insurable under The PLACE’s auto policy.
• Demonstrated understanding of trauma-informed care, harm reduction, positive youth development, and housing-first principles.
• Strong interpersonal, communication, and organizational skills.
• Able to work independently and as part of a multidisciplinary team.
• Proficient in maintaining professional boundaries and confidentiality.
• Able to act with integrity, professionalism, and confidentiality.
• Excellent written and spoken communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).

Physical Requirements

• Frequent use of computer and phone.
• Frequent use of department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc.
• Frequent use of a personal vehicle to meet with clients at their residences, attend appointments, and transport clients as needed.
• Frequent sitting, standing, walking, using hands to handle or feel objects, tools or controls, reaching with hands and arms, stooping, kneeling, or crouching.
• Manual and finger dexterity and eye-hand coordination.
• Able to lift up-to 50 lbs.