Case Manager - Outreach

About the role

The Downtown San Diego Partnership is a nonprofit organization dedicated to the economic prosperity and cultural vitality of Downtown San Diego. The Case Manager plays a crucial role in helping homeless individuals and families find and secure stable housing.

Responsibilities

• Conduct comprehensive assessments to determine housing needs, preferences, and eligibility for housing programs
• Identify and access available housing resources, including shelters, transitional housing, and permanent housing options, and assist clients in finding suitable and affordable housing
• Guide clients through the application and placement process for housing programs, ensuring all necessary documentation is submitted accurately and in a timely manner
• Develop and implement individualized housing plans for clients, addressing barriers such as income, mental health, substance use, and legal issues
• Advocate on behalf of clients to access supportive services, benefits, and community resources necessary for housing stability
• Provide clients with information and education about their housing rights, responsibilities, and budgeting skills to promote long-term housing stability
• Prepare and submit regular reports on client progress, program outcomes, and housing trends to support program evaluation and funding requirements
• Collaborate with other service providers, community agencies, and landlords to expand housing options and support services for homeless individuals
• Maintain accurate and confidential client records, progress notes, and documentation of housing placements and outcomes
• Perform other tasks as assigned by department

Requirements

• Valid U.S. Driver’s License required
• Bachelor's degree in social work, psychology, human services, or a related field preferred
• Previous experience working with homeless populations or in housing advocacy required
• Knowledge of local housing resources, housing laws, and social services
• Strong communication, interpersonal, and problem-solving skills
• Ability to work independently and as part of a team
• Compassionate and nonjudgmental approach to working with homeless individuals and families
• Familiarity with data management and case management software is a plus
• Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to read and write in English (bilingual or multilingual preferred)

Qualifications

• Proactive
• Attention to detail
• Flexible
• Outstanding customer service

Skills

• Basic knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to read and write in English (bilingual or multilingual preferred)

Benefits

The Downtown San Diego Partnership offers a total rewards package including medical coverage, dental coverage, vision coverage, discounted MTS Transit Pass, up to 15 days of paid vacation annually, 5 days of paid sick time annually, a 401K plan (eligible after 6 months of employment), and an Employee Assistance Program.

Pay

$27.12/hour

Schedule

Available schedules include:

• Saturday-Sunday off, 7 am - 3:30 pm
• Friday, Sunday off - 7 am - 3:30 pm
• Wednesday, Sunday off - 7 am - 3:30 pm
• Tuesday, Sunday off - 7 am - 3:30 pm