Otto's Place Program Supervisor 1

Program Overview

The Program Supervisor 1 provides leadership and operational oversight for an assigned supportive housing program, ensuring the delivery of high-quality, client-centered services that help residents overcome barriers to housing stability and successfully transition from homelessness to permanent housing.

How You Will Make an Impact

• Coordinate daily operations of the program.
• Liaise and communicate with partnered support services such as local food banks, OSL, CEA, Shelter providers and others.
• Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency.
• Ensure compliance with contracts.
• Provide supportive crisis counseling and case management support to program participants as needed.
• Train and ensure the enforcement of program policies and agency rules.
• Work in conjunction with other Compass programs to support the agency's mission.
• Hire, train, and supervise Shift Supervisors and swing and overnight shift Counselors, both regular and relief, to ensure effective delivery of trauma-informed services.
• Manage staff scheduling and ensure adequate coverage to provide service delivery.
• Facilitate regular team Staff Meetings.
• Support the program by helping facilitate program improvements and developments including staffing decisions, and auxiliary services.
• Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies.
• Provide and model de-escalation and crisis intervention, developing a supportive milieu.
• Act as a model for front-line staff.
• Perform daily activities as needed to keep the program running smoothly.

Qualifications

• Minimum of 2 years’ experience in a human service setting dealing with topics of housing instability or supportive housing, mental health, substance use, employment insecurity, domestic violence, required.
• A minimum of 1 years’ experience in direct supervision/management of people, preferred.
• A minimum of 2 years' experience in case management or a direct service role serving those living unsheltered, preferred.
• Competency in harm reduction, motivational interviewing, and trauma informed care as well as counseling, advocacy, and referral services.
• Demonstrated competency in organizing and leading teams as well as coordinating, supervising, and directing the work of others.
• Knowledge of program services and local resources for individuals who are experiencing homelessness and housing insecurity, as well as the ability to develop a network of providers to serve the needs of agency clients.
• Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to clients.
• Knowledge of best practices in de-escalation, crisis intervention, and stabilization skills.
• Ability to follow agency policy and procedures to maintain safety and security within the facility.
• Ability to enter data accurately; create log entries and case notes; prepare written reports and generate statistical reports.
• Ability to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.
• Promote a team environment that values, encourages, and supports all employees.
• Relate openly and comfortably with people from all backgrounds while valuing different points of views.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Model sound interpersonal boundaries and emotional intelligence.
• Manage difficult interpersonal situations effectively.
• Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions.
• Strong problem solving, time and project management skills are required to be successful in this role.
• Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.
• Awareness and/or training around belonging, compassion, and meeting people where they are, preferred.
• Experience working in an environment where language may be a barrier, preferred.
• Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).