OSC 02/2026: IT Assistant

About the role

The IT Assistant provides technical assistance, maintains ICT infrastructure, supports business applications and digital systems, and assists in implementing technology solutions that promote efficient, secure, and reliable service delivery across the Commission.

Responsibilities

• Provide first-level technical support for hardware, software, network, connectivity, and ICT-related issues across the Commission.
• Install, configure, maintain, and troubleshoot computer systems, laptops, printers, scanners, mobile devices, audio-visual equipment, and other ICT assets.
• Assist in diagnosing and resolving ICT system, software, application, and network issues in a timely and effective manner.
• Support user account administration, including account creation, password resets, access permissions, email administration, user onboarding, offboarding, and system access management.
• Assist in administering and supporting Microsoft 365, cloud-based services, shared drives, collaboration platforms, and other digital workplace solutions.
• Monitor ICT systems, network connectivity, internet services, and ICT infrastructure to support business continuity and operational efficiency.
• Maintain the security, confidentiality, integrity, and availability of OSC's information systems, databases, networks, digital platforms, and electronic records.
• Support the implementation and monitoring of cybersecurity measures, including antivirus protection, patch management, system updates, vulnerability identification, user awareness initiatives, and security best practices.
• Assist in identifying, recording, escalating, and responding to ICT security incidents, system vulnerabilities, cyber threats, data breaches, and operational risks.
• Support the implementation of data backup processes and assist in maintaining disaster recovery, system restoration, and business continuity arrangements.
• Provide technical support and administration for OSC's complaint management systems, customer relationship management systems, databases, digital records systems, and other business applications.
• Assist in maintaining, updating, and supporting OSC's website, online complaint platforms, digital communication tools, and other public-facing digital services.
• Maintain accurate records of ICT assets, software licences, warranties, inventories, equipment allocation, and related ICT documentation.

Personal Attributes

• High level of professionalism, integrity, and discretion.
• Culturally aware and able to work effectively in a diverse workplace.
• Proactive, adaptable, and detail-oriented.
• Ability to work under pressure and meet deadlines.

Requirements

• Diploma in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of two (2) years’ relevant experience in ICT support or a similar technical role.
• Good understanding of computer hardware, software, operating systems, and basic networking concepts.
• Experience in troubleshooting ICT issues in a professional environment is an advantage.
• Knowledge of ICT security principles and data protection practices is desirable.

Key Performance Indicators

• Timely resolution of ICT support requests and technical issues.
• Reduced system downtime and improved reliability of ICT services.
• Accurate maintenance of ICT asset register and inventory records.
• Effective support for ICT equipment setup during meetings, trainings, and events.
• Successful implementation of user support and onboarding processes.
• Compliance with ICT security policies and procedures.
• Positive feedback from staff regarding ICT support services.

Eligibility

All applicants must be of good character and demonstrate a commitment to the values and principles of the OSC as outlined in the Online Safety Act 2018.

Vacancy number: OSC 02/2026