IT Assistant

Job Responsibilities

• Produce high-quality written technical content that successfully incorporates provided steps or tasks including but not limited to: manuals, documentation, etc.
• Work with technical subject matter experts to translate process into written content.
• Organize, edit and maintain technical documentation.
• Serve as the initial point of contact for the IT Department.
• Monitor, provide common solutions and escalate user and or vendor tickets.
• Track status of: orders, software subscriptions, licensing, billing & payments.
• Create IT Department requisitions.
• Cookordinate tasks associated with outside vendors in respect to repairs, projects and training.
• Maintain secure copy of IT account access for all systems, services and websites.
• Maintain IT vendor and escalation list.
• Create or update existing IT department documentation.

Requirements

• Minimum Qualifications And Experience:
• Requires skills and knowledge typically acquired through the completion of a bachelor’s degree.
• Valid driver’s license and access to reliable transportation.
• Any equivalent combination of education, experience, training and experience which, in the sole determination of the SHA, provides the required knowledge and abilities may be considered sufficient.
• Proficiency in Microsoft Word and Excel.
• Strong writing skills and the ability to think and write sequentially.
• Technical Writing Skills.
• Time management and problem solving skills.
• Ability to grasp technical concepts.
• Customer Service, time management and organizational skills.
• Detail oriented.
• Ability to work with integrity and ethically; uphold organizational values and goals, follow policies and procedures.
• Ability to manage competing demands, deal with frequent change, delays, or unexpected events, while maintaining attention to detail.

Qualifications

The position is responsible for producing high-quality technical guides and manuals for use by the varied SHA workforce. As the first point of contact between SHA staff and the Department, the position engages in a variety of customer service, problem solving, coordination, and information technology educational activities.