IT Assistant

Key Responsibilities

• Assist in troubleshooting and resolving hardware, software and network issues.
• Set up and configure computers, printers and other peripheral devices.
• Support the installation and maintenance of software applications.
• Manage and maintain user accounts, including passwords, security settings and access levels.
• Affix routine network and server maintenance.
• Provide technical support to employees via phone, email and in-person at various locations.
• Maintain documentation of IT processes, system configurations, and troubleshooting steps.
• Monitor IT tickets and prioritize tasks to meet the company's technical support needs.
• Help ensure IT compliance with company policies and security protocols.
• Perform data backups and recovery as needed.
• Stay updated on the latest industry trends and best practices in IT support.

Required Qualifications

• Familiarity with various operating systems (Windows, macOS, etc.) and basic network concepts.
• Basic knowledge of network protocols (e.g., TCP/IP), firewalls and VPN setup.
• Strong troubleshooting and problem-solving skills.
• Strong attention to detail and the ability to multitask effectively.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate the needs of the facility.

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, and paid time off.