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Organizational Change Management Lead

American Honda Motor Company, Inc. · Marysville, OH · 5 days ago
Information TechnologyFull-time

Job Purpose

The OCM Lead drives the people side of SAP-enabled transformation across HTNA by ensuring changes are understood, adopted, and sustained. This role translates system and process changes into clear communications, role-based training, and actionable work instructions while measuring adoption and holding lines of business accountable to outcomes.

Key Accountabilities

  • Establish and lead a scalable OCM framework and governance model that aligns stakeholders, manages risk, and drives consistent adoption across HTNA.

  • Define and lead the HTNA OCM strategy, including standards, playbooks, and success measures that enable scalable, consistent adoption.

  • Shape the organizational narrative and stakeholder experience around SAP-enabled transformation.

  • Stand up lightweight governance (cadence, dashboards, RACI) to keep LOBs and COE aligned on adoption goals, timelines, and risks.

  • Conduct stakeholder mapping, change impact and readiness assessments by site/role; maintain risk/mitigation plans.

  • Translate SAP Changes into Adoption - Convert SAP system and process changes into clear, role-based communications and documentation that enable effective end-user adoption.

  • Partner with Sr. Functional Leads to ensure work instructions, job aides, and SOPs are clear, role-based, and adoption-ready; finalize formatting, structure, and version control.

  • Create and execute communications/announcements.

  • Training & Enablement - Design and deliver role-based learning strategies that build user readiness, capability, and confidence to adopt new processes.

  • Design the training strategy and learning paths by role.

  • Deliver and scale training solutions (in-person, virtual, train-the-trainer) to ensure role-based readiness and proficiency.

  • Partner with HR/L&D to integrate content into standard curricula and ensure long-term maintainability.

  • Adoption Measurement & Accountability - Measure, report, and drive accountability for adoption outcomes to ensure sustained behavior change and realization of business value.

  • Define and run adoption KPIs (active user by role/site, process adoption, exception rates, training completion/proficiency, help-desk volumes, cycle times).

  • Build readiness/adoption dashboards, publish weekly status, and follow up with LOBs and COE leadership on gaps.

  • Drive accountability for adoption by leveraging data, influencing leaders, and escalating barriers to achieve target outcomes.

  • Perform PDCA and capture lessons learned, update playbooks, and transition to run-state sustainment.

Qualifications, Experience, And Skills

  • BA/BS in Business, Communications, Learning & Development, Information Systems, or related field.

  • 5+ years of Organizational Change Management experience, preferably supporting SAP ERP transformations.

  • Demonstrated ability to translate complex system and process changes into clear, role-based communications, training, and documentation.

  • Prominent experience driving adoption, measuring outcomes, and influencing business stakeholders.

  • Strong analytical, communication, and facilitation skills.

  • OCM methodology experience (Prosci/ADKAR preferred).

  • Familiarity with change frameworks (Kotter, Lean).

  • SAP functional exposure (MM, SD, PP, FI/CO, integrations).

  • Experience with digital learning tools (e.g., simulations, microlearning).

  • Strong process analysis (as-is/to-be) and continuous improvement mindset.

  • Proficiency with Microsoft 365, SharePoint, and workflow tools.

Job Dimensions

  • Decisions Expected

  • Working Conditions

  • Frequent computer and desk work; extended periods of sitting/standing; regular presentations and facilitation.

  • Regional system support 24/7.

  • Overtime as business needs require, particularly during readiness checkpoints, cutover, and hypercare periods.

  • Domestic & International travel to HTNA locations, partner sites, and training venues as required.

  • Handles confidential company and partner information; adheres to IT/security, privacy, and export/compliance policies and required training.

What Differentiates Honda and Make Us an Employer of Choice?

  • Total Rewards

  • Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.).

  • Paid Overtime

  • Regional Bonus (when applicable)

  • Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)

  • Paid time off, including vacation, holidays, shutdown

  • Company Paid Short-Term and Long-Term Disability

  • 401K Plan with company match + additional contribution

  • Relocation assistance (if eligible)

  • Career Growth Advancement Opportunities

  • Career Mobility

  • Educational Reimbursement for Continued Learning

  • Training and Development programs

  • Additional Offerings

  • Tuition Assistance & Student Loan Repayment

  • Lifestyle Account

  • Childcare Reimbursement Account

  • Eldercare Support

  • Wellbeing Program

  • Community Service and Engagement Programs

  • Product Programs

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