Organizational Change Management Lead

Key Responsibilities & Duties

• Serve as the primary change leader for enterprise digital transformation programs, delivering consistent communication, stakeholder engagement, and user adoption support across business units and functional organizations.
• Serve as a trusted change advisor for program leadership, command stakeholders, and end-user communities, helping them navigate process changes, technology enhancements, and organizational impacts.
• Apply human-centered design and change management principles to ensure transformation efforts prioritize user needs, clarity of communication, and ease of adoption.
• Develop and implement stakeholder engagement strategies, identifying change impacts, preparing messaging, and guiding users through process and system transitions to ensure adoption, compliance, and operational continuity.
• Coach project teams and local change champions on communication best practices, readiness planning, and reinforcing new ways of working.
• Support senior leaders and sponsors in communicating priorities, reinforcing expectations, and championing adoption of transformation initiatives and continuous improvement goals.
• Surface risks, change barriers, and user concerns early, delivering clear, actionable recommendations to sponsors and decision-makers.
• Develop and deliver communications including leadership briefings, readiness assessments, FAQs, newsletters, training content, deployment communications, and end-user support materials.
• Build, mentor and manage a network of change agents across departments, functions, and project teams to sustain adoption and reinforce desired behaviors.

Relevant Skills & Experience

• 7-10 years of demonstrated experience leading change management activities for digital transformation, enterprise systems implementations, or process modernization programs.
• Prior experience supporting large-scale organizational transformation or enterprise modernization initiatives.
• Demonstrated experience leading change management activities for digital transformation, enterprise systems implementations, or process modernization programs.
• Prior DoD or Federal transformation experience (preferred).
• Demonstrated experience leading OCM for SAP transformations (preferred).