Organizational Change Management Lead

Key Responsibilities

• Design and execute organizational change strategies aligned to business and technology transformation goals
• Conduct change impact assessments across business functions (e.g., policy, claims, underwriting, finance)
• Develop and deliver stakeholder engagement, communication, and training plans
• Support adoption measurement, readiness assessments, and post-go-live sustainment activities
• Engage stakeholders across all levels—from frontline teams to senior leadership
• Build trust and alignment within cross-functional teams
• Support leaders in understanding change impacts and guiding their teams through transition
• Partner with program and project teams to integrate change management into overall delivery
• Support technology implementations (e.g., Guidewire, Sapiens, Majesco, Insurity, or similar insurance platforms) by translating system changes into business impacts
• Identify risks, resistance points, and mitigation strategies throughout the transformation lifecycle

Requirements

• 8+ years of experience in Organizational Change Management, business transformation, or related consulting roles
• Proven experience supporting large-scale transformation programs, including multi-year initiatives
• Demonstrated ability to design and execute OCM strategies (not limited to communications or training)
• Experience supporting technology or platform implementations within complex environments
• Strong stakeholder management skills, with experience engaging both business and leadership audiences
• Ability to operate effectively within structured programs while managing evolving priorities

Preferred Qualifications

• Experience in Insurance or Financial Services (Insurance strongly preferred)
• Familiarity with insurance platforms such as Guidewire, Sapiens, or similar enterprise systems
• Certification or training in change management methodologies (e.g., Prosci, CCMP, or equivalent)
• Consulting experience within transformation-focused environments