Organizational Change Management Consultant - MDM

Job Description

The OCM Lead will drive the people, process, and culture strategy for our global Master Data Management (MDM) transformation. In the highly regulated medical device industry, data integrity directly impacts product quality, regulatory compliance, and patient safety. This role focuses on accelerating the adoption of new data governance policies, standardized workflows, and MDM systems across cross-functional teams (R&D, Supply Chain, Regulatory, Quality, and Commercial).

You will bridge the gap between technical data architecture and everyday operations, shifting the organizational mindset to view data as a critical corporate asset. Key Responsibilities:

• Design and execute data-centric OCM strategies to transition the global organization from siloed legacy data habits to unified data governance models.
• Assess how shifts in data ownership, product data attributes, and data entry workflows will impact various business units.
• Drive an organizational mindset shift toward "Data as an Asset," instilling data quality accountability across non-technical teams.
• Partner with Quality and Regulatory bodies to ensure all change management communication, training, and processes align with ISO 13485, FDA 21 CFR Part 11, and MDR regulations.
• Equip executive sponsors and newly appointed Data Stewards with the tools needed to champion data governance.
• Proactively identify and resolve friction related to data ownership shifts, standardized naming conventions, and strict validation processes.
• Define and monitor metrics tracking system adoption, data entry compliance, and process adherence.

Required Qualifications & Experience

• Bachelor's degree in Business, Communications, Information Systems, Healthcare Administration, or related fields.
• Minimum 5+ years of dedicated experience designing, leading, and executing end-to-end organizational change management initiatives.
• Minimum 3+ years of experience managing change for large-scale Master Data Management (MDM), Data Governance, ERP, or PLM rollouts.
• Minimum 2+ years of experience working within the Medical Device, Pharmaceutical, or closely related Life Sciences industry.
• Minimum 4+ years of practical hands-on application using structured change management methodologies (e.g., Prosci ADKAR, Kotter) to guide business transitions.
• Basic qualification: 2+ years of experience successfully embedding strict quality mandates (e.g., ISO 13485, FDA 21 CFR Part 11) directly into change networks and training plans.
• Minimum 3+ years of experience translating highly technical data architecture and governance concepts into clear, plain language for non-technical stakeholders.
• Minimum 5+ years of experience aligning and influencing matrixed, multi-departmental teams (from technical engineers to commercial leaders) without direct authority.
• Minimum 3+ years of experience advising, coaching, and preparing executive sponsors and data stewards to actively lead teams through enterprise transitions.
• Minimum 4+ years of experience proactively identifying, analyzing, and mitigating user resistance and systemic friction points during corporate rollouts.

Preferred Certifications

• Prosci Certified Change Practitioner or CCMP

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.