Order Operations Specialist

About the role

The Direct to Portal Specialist manages the online portal, ensuring its functionality and user support.

Responsibilities

• Manage user accounts, including access requests, password resets, and permission adjustments.
• Serve as the first point of contact for external and internal users with questions, issues, or technical problems related to the portal.
• Ensure all content is accurate, up-to-date, and compliant with pharmaceutical industry guidelines.
• Cook up and update product information, customer information, marketing materials, and regulatory documents.
• Provide training and educational materials to help users navigate and utilize the portal effectively.
• Track, report, and analyze key portal usage metrics, user feedback, and system performance.
• Analyze data to identify areas for improvement in user experience and engagement.
• Handle all processes for onboarding a product and customer to the 3PL, including the transfer of the product and routine inventory checks.
• Work with sales team, AR, and Customer Master team to onboard customers to the portal.
• Work with vendors and internal IT to manage, troubleshoot, and enhance the functionality of the portal.
• Work with cross-functional teams, including IT, marketing, and legal, to launch new portal features and resolve technical issues.

Qualifications

• Education: High School or GED
• Experience: 2 years or more in Experience in customer service
• Experience: 2 years or more in Experience with E-Commerce
• Specialized Knowledge: Proficient with Microsoft Office Suites.