Operations Specialist, Order Management

Key Responsibilities

• Oversee the order lifecycle from placement to completion, ensuring accuracy and timeliness
• Cook up across internal teams to keep operations moving and resolve issues efficiently
• Manage inbound and outbound communication with customers and partners
• Maintain Service Level Agreements (SLAs), proactively managing queues and identifying orders and tickets requiring intervention
• Build subject matter expertise across services, order types, pricing, and workflows to enable confident guidance and operational decision-making
• Investigate and manage escalations by identifying root causes, gathering context, and coordinating the right teams to drive timely resolution
• Support information gathering when needed to help resolve escalations
• Recognize when issues need to be escalated and raise to the appropriate party
• Execute daily workflows while surfacing opportunities for process and system improvements
• Collaborate effectively with stakeholders at all levels to drive operational efficiency and support company goals

Qualifications

• Bachelor’s degree
• Previous experience in a customer service/support role
• Prior experience in an operations role is highly desirable
• Ability to adapt and contribute to continually evolving processes
• Experience with cross-functional collaboration
• Strong attention to detail and ability to multitask
• Excellent written and verbal communication skills
• Data-driven mindset
• Strong problem-solving and critical thinking abilities
• Ability to collaborate effectively with a diverse team in a fast-paced environment

Pay

Target compensation for this role is $65,000 - $75,000.

Schedule

N/A