Order Operations Specialist

About the role

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Leveraging embedded AI agents and financial products, Order.co reinvents how businesses connect with their vendors. This role involves fulfilling orders, managing logistics, and fostering relationships with vendors and customers.

Responsibilities

• Fulfill orders on behalf of customers for a variety of products across a variety of vendors
• Place purchase orders with suppliers, schedule deliveries, and manage logistics
• Create and maintain accurate product listings in our catalog
• Adhere to documented standards around approved items, pricing, and vendors
• Verify purchase orders and acceptable vendors by comparing items/vendors requested to the catalog; clarify unclear items; recommend alternatives
• Foster and maintain strong relationships with Operations, Sales, and Customer Success teams
• Communicate through customer support channels regarding issues and the resolution of orders
• Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts, and other problems
• Verify receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers
• Assist and contribute to process improvement projects within the department and across the organization

Qualifications

• Experience with online purchasing and data entry in a variety of software systems
• Good verbal and written communication skills
• Proficient in Microsoft Excel / Google Sheets

What You'll Receive

• A competitive compensation package including stock options
• Employer-sponsored 401(k) with employer match
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies

Pay

The anticipated hourly rate for this role is $22-$26/hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.