Order Management Specialist

About the role

This role is part of our order management team, responsible for the accurate and timely processing of all commercial equipment and parts orders.

Responsibilities

• Support customers in placing equipment and/or parts orders by providing relevant information, including features, pricing, availability, and shipping schedules
• Receive and enter customer orders via email and online to assure timely order processing
• Follow the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates
• Prepare and review export documents including commercial invoices, packing lists, USMCA certificates, SLI’s, banking documents, sight drafts, L/C’s, etc.
• Request freight quotes and arrange logistics for international shipments
• Create POs for intercompany ordering to support international and direct distribution
• Ensure high customer satisfaction through measured KPIs
• Contribute to best practices and process improvement

Requirements

• High School Diploma, or equivalent is required
• At least 3-4 years professional work experience, with 2-3 years of experience in a customer service, sales support, and/or logistics required
• An equivalent combination of education and experience will be considered
• Previous experience with SAP and Zendesk preferred
• Knowledge of order processing, especially in the manufacturing industry, preferred

Qualifications

• Strong written, verbal, and interpersonal communication skills; Ability to communicate effectively and professionally across levels of the organization and with external stakeholders
• Systems-proficient; MS Office products, in particular
• Solid organizational skills: Ability to self-manage workload; able to handle multiple priorities simultaneously while managing and meeting deadlines
• Demonstrate curiosity; Data & detail-oriented, able to leverage multiple sources of data to identify appropriate solutions

Skills and Abilities

• Strong written, verbal, and interpersonal communication skills; Ability to communicate effectively and professionally across levels of the organization and with external stakeholders
• Systems-proficient; MS Office products, in particular
• Solid organizational skills: Ability to self-manage workload; able to handle multiple priorities simultaneously while managing and meeting deadlines
• Data & detail-oriented, able to leverage multiple sources of data to identify appropriate solutions

Benefits

Position involves sitting long periods, standing, manual dexterity, stooping, bending, and lifting up to 40 lbs.

Pay

N/A

Schedule

N/A

Skills

• Strong written, verbal, and interpersonal communication skills; Ability to communicate effectively and professionally across levels of the organization and with external stakeholders
• Systems-proficient; MS Office products, in particular
• Solid organizational skills: Ability to self-manage workload; able to handle multiple priorities simultaneously while managing and meeting deadlines
• Data & detail-oriented, able to leverage multiple sources of data to identify appropriate solutions

Benefits

N/A

Pay

N/A

Schedule

N/A