Order Management Specialist

Duties and Responsibilities

• Process and execute sales orders received from various channels such as retail, direct-to-consumer, eCommerce, and wholesale efficiently and accurately.
• Utilize multiple platforms including SAP, EWM, Magento, EDI, and custom-built systems, along with manual processes, to manage and coordinate order processing activities.
• Ensure the precision of SAP QTC (Quote-to-Cash) data, verifying that all order details are correct and up to date to facilitate smooth order fulfillment.
• Address customer inquiries, resolve issues, and provide updates in a timely manner to maintain high levels of satisfaction throughout the sales order process through invoicing.
• Execute Advanced Available to Promise tools to access material availability and fill orders.
• Work closely with inventory, logistics/Traffic, finance, and planning departments to ensure orders are processed, fulfilled, and delivered on time.
• Generate reports on order processing metrics, analyze performance data, and identify trends to improve the efficiency and effectiveness of the order management system.
• Proactively identify and solve problems related to order processing, including payment discrepancies, inventory issues, and shipping delays.
• Adhere to company policies, legal standards, and quality assurance guidelines in all order management activities.
• Continually assess and refine order management processes and practices to enhance efficiency, accuracy, and customer satisfaction.
• Maintain effective communication with all stakeholders, including customers, team members, and external partners, to ensure transparency and alignment throughout the order fulfillment process.
• Provide guidance and support to other team members, especially regarding the use of order management systems and handling complex issues.
• Keep abreast of industry trends, new technologies, and best practices in order management to drive innovation and improvement within the company.

Qualification Requirements

• Minimum Education: Bachelor’s degree in supply chain management or a related field
• Minimum Work Experience: Minimum five (5) years of progressive experience of order management/order entry experience supporting mid to large size customers, preferably within a consumer products company.
• Licenses/Certifications: APICS certification a plus
• Bilingual in French preferred

Knowledge, Skills and Abilities

• Strong understanding of Order Lifecycle and Order Management principles
• Comprehensive EDI knowledge in consumer products industry
• Knowledge of shipment routing
• High degree of proficiency using PC & database analytical tools
• Organizational skills and the ability to maintain information in a logical and well-thought-out manner.
• Comprehensive understanding of Order Lifecycle and Order Management principles
• Strong sense of urgency
• Ability to effectively develop professional and positive relationships with internal and external customer contacts.
• Ability to identify risk and opportunities through analysis.
• Ability to be detail oriented.
• Ability to maintain regular and predictable attendance.
• Ability to work in a constant state of alertness

Physical Requirements

• Represents the appropriate physical requirements of the job in the course of the work.

Benefits

Not specified

Pay

Not specified

Schedule

Not specified