Order Management Specialist

Key Responsibilities

• Manage the complete lifecycle of customer repair and service orders from intake through final completion and shipment
• Create, enter, update, and maintain repair work orders in SAP with a high level of accuracy
• Review incoming repair requests, verifying serial numbers, part numbers, service requirements, and customer documentation
• Actively track and monitor repair orders throughout production and repair processes to ensure timely turnaround
• Serve as the primary coordinator between customers, production, quality, materials, and operations teams regarding order status and priorities
• Provide customers with timely updates regarding repair progress, estimated completion dates, delays, and shipment status
• Identify and resolve order discrepancies, workflow delays, and scheduling conflicts to minimize downtime and maintain delivery commitments
• Prioritize urgent and high-impact repair orders while balancing daily operational demands
• Maintain accurate order records, status updates, and documentation within SAP and internal systems
• Generate reports and monitor repair order metrics, turnaround times, and backlog status as needed
• Ensure compliance with company procedures, quality standards, and customer requirements

Qualifications

• A high school diploma or equivalent
• 2+ years of experience in order management, repair coordination, manufacturing support, or production scheduling
• Experience managing high-volume work orders in SAP or similar ERP systems
• Strong ability to track multiple repair orders simultaneously in a deadline-driven environment
• Excellent organizational, follow-up, and problem-solving skills
• Strong attention to detail and accuracy in data entry and documentation
• Effective communication skills with both customers and internal departments
• Proficient computer skills including ERP systems and Microsoft Office

Preferred Qualifications

• Experience in manufacturing repair, electronics repair, or service operations environments
• Familiarity with RMA processes, and repair workflows
• Understanding of production scheduling, inventory coordination, and manufacturing processes
• Customer service or client support experience in an operations environment