Order Management Specialist

About the role

The Order Management Specialist is responsible for the day-to-day operational management of client accounts for Sharp. This role works closely with client contacts to establish and maintain positive working relationships, promotes collaboration and engagement to support business needs, and liaises between clients and cross-functional internal teams to ensure the timely and successful delivery of committed orders.

Responsibilities

• Works closely with client contacts to establish and maintain positive working relationships, promoting collaboration and engagement to support business needs.
• Liaises between clients and cross-functional internal teams to ensure the timely and successful delivery of committed orders and consistently drives to maintain positive service levels and on-time delivery.
• Works with Business Development (BD) to communicate account insights including opportunities that may exist to quote additional service offerings.
• Acts as the primary point of contact between client and cross-functional internal teams for operational support and escalations concerning respective key accounts.
• Works with client supply team and cross-functional internal teams to establish order-planning guidelines that are in line with effective master service agreements.
• Manages client orders based on the firm forecast and purchase orders received.
• Enters sales orders and forecast orders and coordinates internal order confirmation and order management process.
• Maintains an overview of bulk receipts, bulk inventory, and bulk expiry, communicating bulk status to clients and addressing any issues.
• Supports the Inventory Destruction Request (IDR) process via timely assessment of candidates and receipt of client purchase orders.
• Supports customer shipment booking and tracking.
• Processes customer changes to Shipping Requirement Forms and Sample Shipment Requirements.
• Aligns with clients on clear and measurable Key Performance Indicators (KPIs) as well as the process and forum for ongoing review meetings.
• Ensures the accuracy and timely submission of sales order packets for respective client accounts, including proper documentation such as Sales Order (SO), Quotes, Purchase Orders (PO), and necessary release paperwork like Certificate of Analysis (CofA), release to package documents, Lot forms, etc., to process and fulfill the order.
• Prepares and presents quotations for standard services offered and/or performed, including but not limited to these services.

Requirements

• A Bachelor's degree (B. A.) from a four-year college or university preferred.
• Two to five years related experience and/or training.
• An equivalent combination of education and experience is also acceptable.

Qualifications

• H.S. Diploma or G.E.D. is required.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Flexible work schedule.
• Professional development opportunities.
• Competitive compensation package.

Pay

Salary range: $50,000 - $70,000 annually.

Schedule

Full-time position with flexible hours to accommodate client needs.