Order Management Specialist

About the role

This role is highly interactive and team-based, requiring in-person attendance for most of the workweek.

Responsibilities

• Analyze incoming orders and investigate and resolve customer issues.
• Formulate optimal cost-efficient case-fill and delivery options to meet customers' requirements.
• Advise Sales and Brokers of options to maximize service levels with order updates relative to inventory levels.
• Work independently to resolve transportation and distribution issues.
• Represent Supply Chain in customer collaboration meetings.
• Ensure adherence to all company policies and procedures.
• Understand and demonstrate the Company's core values.
• Perform other duties as assigned.

Requirements

• Minimum 4 years' experience in a customer facing role within the CPG industry.
• Minimum Bachelor’s degree, preferably in Supply Chain Related Majors or Business.
• Detail Oriented and results driven mindset with the ability to work in a fast-paced environment.
• Experience working with large sets of data and helping make data driven decisions.
• Working knowledge of SAP ECC or S4.
• Experience working cross functionally including sales, supply chain, pricing, quality, and other departments.

Qualifications

• Results driven.
• Customer focused attitude.
• Complex problem solving skills.
• Superior communication skills (verbal and written).
• Teamwork and collaboration.

Skills

• Results driven.
• Customer focused attitude.
• Complex problem solving skills.
• Superior communication skills (verbal and written).
• Teamwork and collaboration.

Benefits

At Ferrara, we offer comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Benefits-Resource-Center.

Pay

The salary range for this position is $60,675 to $84,945 annually.