Order Management Specialist

CORE RESPONSIBILITIES

• Receive and review customer’s orders for accuracy and completeness.
• Keep and maintain the records of all customer codes, tax codes, sales force codes, invoices and shipping data for each job.
• Obtain current cost data from vendors for parts and repair services to assist the engineer in preparing the pump repair proposals.
• Record costs in our business system.
• Cook up trucking and logistics information with the Shop team.
• Participate in and present at production meetings and conduct repair meetings.
• Process orders for the parts and repair services required for the pump repair or test as directed by the engineer. Includes loading information and codes for the repair and parts drawings on our business system.
• (For repairs, TRA’s and MVR’s)
• Handles correspondence from our customers concerning the repair orders and customer complaints and service inquiries.
• Prepares the shipping documents and invoices for the pump repairs jobs.
• Maintains the files for the customer warranties (TRA’s), and processes the orders for replacement parts and services, and shipping papers for the TRA’s.
• Reviews pump repair proposals, inspection reports, and engineering drawings (for repairs) for accuracy and completeness for the pump repair jobs.
• Processes orders for the Material Variance Reports (MVR’s) for the repair or replacement of defective or missing material.
• Handles the daily invoicing for all of FPO parts and repairs & shipment reports for management.

Qualifications

• Education: High School Diploma or equivalent
• 5+ years of experience in contract management, order management, quoting/invoicing, or related field
• Customer service experience
• ERP system experience, SAP preferred
• Mechanical background preferred
• High level of attention to detail
• Strong communication skills, both written and oral – this role requires a high level of engagement with internal and external stakeholders (vendors, procurement, third-party shops, sales, etc.)

What We Can Offer You

• Generous PTO package and paid holidays
• Generous retirement savings plan
• Customizable health, dental and vision insurance (eligible on first date)
• Career progression plans
• Reward and recognition programs
• Paid parental leave
• Tuition Reimbursement
• Company Wellness Program
• Employee Discount Program

Pay Range

The estimated pay range for this position is $75,000 to $85,000. Starting pay is dependent on multiple factors, such as skills, experience, and work location.