Order Management Specialist

Essential Duties & Responsibilities

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
• Verify order details, including pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.
• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Identify and escalate order discrepancies or delays to appropriate teams.
• Utilize Microsoft Teams for collaboration, updates, and internal communication.
• Maintain accurate records of orders and customer communications.
• Assist with order-related reports and documentation.
• All other duties as assigned.

  Education And/or Experience

  • High school diploma or equivalent required; associate’s degree preferred.
  • 1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.
  • Knowledge of ERP system (SAP).
  • Basic knowledge of Excel, Word, and Outlook.
  • Microsoft Teams and Microsoft Dynamics CRM.
  • SCM/back-office experience preferably in technical industry, preferred.

  Knowledge, Skills, And Abilities

  • Strong attention to detail and ability to multitask.
  • Effective communication skills – oral and written.
  • Ability to learn and retain product-specific information and communicate the features and benefits to customers.
  • Computer literate and knowledge of all Microsoft Office applications.
  • Proficient skills in Microsoft Excel preferred.
  • High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality.
  • Taking initiatives to improve effectiveness and efficiency in back-office processes.

  Contact Person

  Helen Corona
  Human Resources Assistant