Order Management Specialist

Essential Duties & Responsibilities

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
• Verify Order details, including pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.
• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Identify and escalate order discrepancies or delays to appropriate teams.
• Utilize Microsoft Teams for collaboration, updates, and internal communication.
• Maintain accurate records of orders and customer communications.
• Aid with order-related reports and documentation.

Education And/or Experience

• A high school diploma or equivalent required; an associate’s degree preferred.
• One to two years of experience in order management, customer service, or administrative support, preferably in operations or manufacturing.
• Knowledge of ERP systems (SAP).
• Basic knowledge of Excel, Word, and Outlook.
• Experience with Microsoft Teams and Microsoft Dynamics CRM.
• Experience in supply chain management or back-office operations, preferably in a technical industry.

Knowledge, Skills, And Abilities

• Strong attention to detail and ability to multitask.
• Effective communication skills – both oral and written.
• Ability to learn and retain product-specific information and communicate the features and benefits to customers.
• Computer literate and proficient in all Microsoft Office applications.
• High proficiency in Microsoft Excel preferred.
• Efficiency in transactional processes for order handling, complaints, and returns, aiming for high standard quality.
• Initiative to improve effectiveness and efficiency in back-office processes.

Working Conditions / Physical Requirements

• The position is office-based, Monday through Friday.
• Ability to lift up to 25 pounds occasionally.