Order Managment

About the Role

Responsible for routine order processing and serving as the day-to-day customer interface.

Responsibilities

• Manual order entry into production planning system.
• Process customer order changes by entering customer requests into planning systems.
• Communicate order status to customer, including initial committed ship dates (CSDs) and follow-up on interim order changes.
• Release authorizations to the shipping department to deliver product.
• Validate order configurations for manufacturability per customer's product rule sets.
• Validate material and capacity availability based on products ordered and in accordance with customer's requested ship dates.
• Resolve low-level scheduling conflicts such as material and capacity availability issues.
• Coordinate and communicate order expedite requests to production control, including preliminary determination of material and capacity availability, lead-time restrictions, and modification of schedules within limited parameters.
• Run routine reports in support of customer information requests and internal reporting requirements.
• Ensure work orders are released to manufacturing and authorizations for shipping are released in time to meet established goals for lead time, response time, and committed ship dates.
• Provide support to the quality function in resolution of customer incidents.