Order Management Specialist

Responsibilities

• Receive Customer Purchase Orders by various methods.
• Enter Sales Orders into an Order Management System by collecting the customer supplied requests from the Purchase Order quickly and without mistakes.
• Update existing Sales Orders.
• Follow account-specific rules while entering Sales Orders.
• Interact with Sales Reps and Sales Managers.
• Place, track, reschedule, or cancel FD POs as needed.
• Understand vendor specific FD requirements (order minimums, freight costs, etc.).
• Collaborate with FD Billing Team to ensure Open FD POs are billed in a timely manner.
• Collaborate with Strategic Initiatives Team on ETAs for Open FD POs.
• Correspond with other departments and vendor partners as needed.
• Review and clean up Open FD POs.
• Provide customers with order confirmations/license confirmations.
• Respond to all customer inquiries such as stock ETAs, direct booking ETAs, and “after the sale” requests.
• Resolve customer issues: Maintain communication with Cisco on items including but not limited to confirmation of bookings and path of D&H escalation for greater issues.
• Project a professional company image through phone, email, and instant message interaction.
• Process product returns (RMAs) including partnering with our RDR (Reseller Direct Return) team to initiate partner credits.

Requirements

• Basic knowledge of computer hardware.
• Proficient in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Teams) and Web based applications.
• Must be able to prioritize and organize information.
• Familiarity with administrative duties.
• Knowledge of touch-typing system is strongly preferred, Typing speed and accuracy.
• Professional communication skills.
• Strong attention to detail.
• Strong analytical/data interpretation, problem solving, strategic influencing, and cross-functional leadership.
• A change agent who possesses a creative thought process to tackle old and emerging issues with a fresh, new approach.
• Strategic approach to solving business issues or uncovering opportunities.
• Excellent interpersonal and communication skills, proven ability to manage relationship effectively and credibly with technical and non-technical personnel at multiple organization levels.
• Team-orientation with proven track record of working in highly cross-functional and complex environments.
• Ability to drive innovation, initiate continuous improvement and be a recognized change champion.
• Ability to interact professionally with external and internal customers.
• Ability to make effective decisions and communicate effectively.

Qualifications

• Relevant professional qualifications a significant advantage.
• High school diploma or equivalent is required.
• Associate’s degree or high is preferred.
• Experience 1-2 years of relevant experience preferred.
• Experience using office equipment, like fax machine and scanner.
• Minimum Associate’s degree in related field preferred or equivalent in experience required in purchasing of finished goods.
• Minimum 5 years of relevant and technical experience, in a professional office setting, or degree equivalent.
• Strong background in procurement, marketing, or sales.