Order Management Coordinator – Food Channel

About the role

The Food Coordinator at LIV is the heartbeat of our premium customer experience. In this high-visibility role, you’ll deliver white-glove service to LIV’s most important customers—the partners who power our success. You’ll be their trusted point of contact, ensuring every order, interaction, and escalation flows smoothly across sales, supply chain, and the customer.

Responsibilities

• Contributes to achieving key performance indicators, including daily sales, on-time performance, open orders, and department efficiency.
• Ensures the attainment of customer delivery service targets by working with the logistics, distribution, and supply planning teams. Proactively identifies and escalates potential customer issues.
• Responsible for knowing all aspects and procedures for key accounts, ensuring best-in-class service and communication.
• Partner with AR, Sales, and Distribution and Logistics teams to help clear deductions and use that data to create process and procedures to minimize future deductions.
• Works with Order Management Manager to develop solutions and procedures for common customer problems.

Qualifications

• Bachelor’s Degree (preferably in business, economics, or another business-related field)
• Order Management experience with managing retail customers like Ralphs, Winco, HEB etc.
• Minimum 2-4 years’ experience in CPG or beverage company
• Able to take a set of data and turn it into insights and actions
• Able to adapt and think critically under pressure in a constantly changing and sometimes ambiguous environment
• Strong organizational skills and attention to detail; dependable and accurate
• Highly proficient in Microsoft Office (Excel, Word, and PowerPoint) and/or other data analysis/presentation toolsets
• Quick learner— not afraid of testing new programs, ways of working, or strategy. Constant seeker of untapped knowledge.
• Demonstrated ability to interact with vendors and colleagues in a thoughtful and attentive manner