Order Management Coordinator

Duties & Responsibilities

• Plans, organizes, and releases order waves based on priority, shipping deadlines, and product availability.
• Assigns and monitors wave times, staging locations, and pick assignments to maintain balanced workflow across warehouse teams.
• Review and analyzes daily order volume within the system to prioritize workflow and ensure timely processing.
• Coverage with the replenishment team to ensure productivity aligns with wave releases.
• Maintain a comprehensive overview of open, pending, and released orders to prevent bottlenecks.
• Makes real-time workflow adjustments to maintain productivity.
• Communicates daily workload priorities with warehouse supervisors, logistics teams, and inventory control.
• Assists Sales team with order priorities and managing cancel dates for orders.
• Uses Warehouse Management Systems (WMS) and other software to manage waves and process documentation.
• Addresses allocation errors and order-related discrepancies.
• Escalates workflow issues promptly to minimize operational disruption.
• Supports a safe and organized work environment and follows all safety practices.

Qualifications

• A high school diploma and/or equivalent experience
• Must have the ability to complete work assignments, which on occasion, extend past 5pm
• Computer skills desired for operating warehouse management system (WMS)
• 1-2 years of warehouse experience, preferred
• Must be able to interpret shipping information
• Must have the ability to meet warehouse deadlines