Order Management Coordinator

Job Description

The Order Management Coordinator is responsible for managing orders in Oracle from open to invoicing to ensure revenue is accounted for and within required time frames under conformity to the applicable internal controls and compliance requirements.

Job Functions

• Open / Update / Invoice Orders in Oracle
• Confirm data received from the branch against the client contract and internal databases to verify that services are charged correctly and according to client instructions
• Maintain and monitor unbilled orders and work with internal staff for timely resolution
• Review daily reports to ensure invoicing is turned around timely to reduce accruals and improve DSO and Bad Debt
• Answer inquiries about invoices from partners and clients
• Provide excellent customer service to internal and external clients
• Participate in special projects as required
• Adhere to internal standards, policies, and procedures
• Perform other duties as assigned
• Distribute the invoices as per customer requirements
• Prepare invoice for analysis services in SLIM

Qualifications

• Education and Experience: High School Diploma or GED (Required); 0-2 years of Order management and/or Accounts Receivable experience (Required); Customer Service experience (Required)
• Licenses and Certifications: N/A
• Knowledge, Skills and Abilities: Language Skills (English – Intermediate level proficiency required); Mathematical Skills (Intermediate level proficiency required for analyzing); Reasoning Skills/Abilities (Intermediate level required); Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness (Required); Ability to multi-task effectively (Required); Capable of paying great attention to detail (Required); Possess strong organizational and time management skills to effectively prioritize tasks, follow up on pending issues and meet deadlines (Required); Be open to change and willing to learn new skills (Required); Be able to follow up on pending issues and meet deadlines (Required); Ability to provide quality client service to both internal and external contacts, regarding non-legal matters routinely (Required); Ability to communicate clearly and effectively, both orally and in writing (Required); Computer Skills (MS Office - Intermediate skill; Oracle / SLIM experience)
• Physical Demands of the Job: Stand: Occasionally; Move or traverse: Occasionally; Sit: Constantly; Use hands: Constantly; Reach with hands and arms: Occasionally; Climb or balance: None; Stoop, kneel, crouch or crawl: None; Talk/hear: Frequently; Taste/Smell: None; Lift/carry/push or pull: Occasionally 5 lbs

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.