Order Management Coordinator

Responsibilities

• Interface with regional planners for delivery creation when needed, allocation requests, and modification on sales orders.
• Support export specialist team with KPIs and backup desk, interact with main GLPs, and proactively identify improvement opportunities.
• Accurately process all planners' orders (run deliveries, actinal text, reports, track missing data, confirm on board shipments, do analysis).
• Plan, coordinate, and optimize deliveries in TMS/SAP/JDE, troubleshoot EDI transactions, resolve discrepancies, mitigate risks, and implement process improvements.
• Provide information to regions regarding order status, product availability, and product information.
• Support client transactional claim process with a third-party claim company to increase global visibility and increase claim recovery.

Knowledge

• Experience in Supply Chain Operations, Transportation, 2+ years International Business

Skills

• Attention to detail
• Demonstrates ability to work independently
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Adept at setting priorities, meeting deadlines, and managing multiple tasks
• Work efficiently with multiple computer systems and various groups of people
• Proficient in Excel, Access, Word, and PowerPoint