Order Entry Consultant 1

About the role

The Order Entry Consultant 1 is responsible for the entry of new purchase orders received and handling any internal technical questions that arise from Sales Team members. This position works closely with operations, purchasing, quality, and other elements of the DCI organization to ensure total customer satisfaction and support continuous improvements in order entry quality and efficiencies.

Responsibilities

• Ensure all Order Entry processes are followed.
• Utilize company systems (Driveworks) to gather general PO’s and identify missing information.
• Contact customers when necessary for any potential order discrepancies.
• Gather customer information, fulfill customer needs, educate the customer where applicable, and document interactions by entering all contacts, conversations, and quotes into the appropriate system.
• Support continuous improvements in order entry quality, efficiencies, productivity, and procedural changes.
• Embrace a cross-training culture with a willingness to learn other jobs or tasks within the Sales Department.
• Continue to participate in system and product training workshops to enhance knowledge.

Requirements

• A High School Diploma or GED.
• 2+ years of inside sales experience in a business-to-business (B2B) environment.
• Strong Microsoft Office skills.
• Excellent verbal and written communication/listening skills with a highly developed sense of integrity and commitment to customer satisfaction.
• Strong decision-making, analytical abilities, and detail orientation.
• Ability to collaborate cross-functionally and work in a fast-paced team environment.
• Demonstrated ability to establish, maintain, and teach a training regime.
• Knowledge of the Hollow Metal industry, customers, products, and market is preferred.

Qualifications

• High School Diploma or GED.
• Associates or Bachelor level degree preferred.
• 2+ years of inside sales experience in a business-to-business (B2B) environment.
• Strong Microsoft Office skills.
• Excellent verbal and written communication/listening skills with a highly developed sense of integrity and commitment to customer satisfaction.
• Strong decision-making, analytical abilities, and detail orientation.
• Ability to collaborate cross-functionally and work in a fast-paced team environment.
• Demonstrated ability to establish, maintain, and teach a training regime.
• Knowledge of the Hollow Metal industry, customers, products, and market is preferred.

Skills

• Microsoft Office proficiency.
• Verbal and written communication skills.
• Decision-making and analytical abilities.
• Collaboration and teamwork.
• Customer service and satisfaction.
• Training and teaching.
• Knowledge of the Hollow Metal industry.

Benefits

• Health, dental, and vision insurance coverage.
• Generous vacation and sick time.
• 401K plan with a 6% company match and no vesting period.
• Health Savings Accounts.
• Flexible Spending Accounts.
• Disability Insurance.
• Term life coverage with the option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back.
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching.

Pay

The expected Base Hourly Range: $25.00 - $31.25/Hr. The actual compensation will be determined based on experience and other factors permitted by law.

Schedule

This position can be worked remotely, with occasional on-site visits as needed based on the role.