Operator Surveillance

Responsibilities

• Maintain strict confidentiality for the company when conducting observations and investigations.
• Oversee daily operations of shift in the absence of a surveillance supervisor.
• Answer multi-line telephones, take messages or direct to appropriate areas.
• Operate CCTV / digital recording programs to conduct surveillance.
• Use computer and associated hardware to complete documentation.
• Write and prepare daily reports and logs.
• Observe and document all marker redemptions.
• Review video and document specific slot and table games jackpots, procedure errors, guest complaints, and variances in all departments.
• Conduct routine surveillance filming, review videos, and complete documentation to detect suspicious activity throughout casino gaming areas and restricted areas such as casino cage.
• Maintain evidence by archiving video coverage in their designated files.
• Monitor the activities in the table games, race & sports, casino cage, soft count, and slots areas.
• Testify in court as a representative for the company as necessary.
• Perform and maintain shift scheduled duties.
• Interface with management and departments throughout the property as needed.
• Cooperate with the Gaming Control Board (GCB) and other outside agencies.
• Attend all company sponsored training classes and assist with department training.
• Perform all duties as deemed necessary for the success of the department.

Qualifications

• 2 years’ experience in a Surveillance department preferred.
• Knowledge of a minimum of four table games preferred.
• At least one card counting system preferred.
• Knowledge of gaming regulations required.
• A working knowledge of all areas observed including policies, procedures, cheating methods, and advantage play systems for all departments is required.
• High school diploma required.
• Must have or be able to obtain a gaming registration.
• Must be able to reach, sit, carry/lift and push/pull up to 10 lbs.
• Must be able to work in a casino environment with possible exposure to extreme cold.