Surveillance Operator

About the role

The Surveillance Operator observes all areas of the property and surrounding areas for suspicious behavior using video cameras, computer screens, monitors, digital recorders, access control systems, computer dispatch, video printers, switches, selectors, and direct observation to ensure compliance with all laws, regulations, policies, and procedures.

Responsibilities

• Utilizes surveillance equipment to observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal by guests and Team Members.
• Operates surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness, reporting concerning activity to appropriate personnel.
• Maintains cleanliness of workstations and equipment.
• Develops detailed and accurate logs or reports observed by surveillance and inputs into the surveillance dispatch log.
• Adheres to all gaming policies, procedures, and regulatory guidelines regarding surveillance operations to ensure confidentiality and ethical conduct.
• Maintains knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures.
• Dispatches security officers as needed throughout the facility to monitor conduct.
• Determines control call priorities and dispatches security, police, fire, traffic officers, maintenance, and facilities during emergencies as necessary.
• Understand and operate all Surveillance camera switching reprogramming equipment, and use of all computer equipment.
• Checks for blind spots and camera outage or tampering.
• Maintains knowledge of gaming laws, regulations, and company policies to ensure adherence to all safety protocols and procedures.
• Performs other related duties as assigned.

Requirements

• Excellent verbal and written communication skills, including ability to manage crowds effectively.
• Excellent attention to detail and observational skills in analyzing video footage.
• Proficiency in computer skills, including knowledge of video surveillance software, database management, and basic networking concepts.
• Ability to multitask and respond to telephone and radio traffic.

Qualifications

• High school diploma or equivalent.
• Vocational or technical certifications in related field.
• One year of experience in surveillance, security, loss prevention or related field.

Skills

• Must obtain valid Virginia Racing Commission License.
• Valid Driver’s License.

Physical Requirements & Working Conditions

• Sit and remain stationary for extended periods of time.
• Use hands to finger reach, handle, or feel objects, tools, or controls.
• Reach with hands and arms.
• Climb or balance.
• Bend, stoop, kneel, crouch, or crawl.
• Talk or hear.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Lift up to 50 pounds.
• Work long hours, including nights, weekends, and holidays.
• Noise level in the work environment is usually moderate to loud.
• May be required to work in a dark area viewing video monitors for entire shift.
• May be required to work in varying levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

Benefits

Colonial Downs Group is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply. If you are passionate about marketing and thrive in a fast-paced environment, we want to hear from you!

Pay

N/A

Schedule

N/A