SURVEILLANCE OPERATOR

About the role

Surveillance Operator I protects casino assets using closed circuit television (CCTV). Operators observe all activities of guests and team members on the casino floor, cage, count room, and other designated areas, record activities when appropriate and report observations to appropriate parties including state officials if necessary. Document all phone calls in the surveillance activities daily log.

Responsibilities

• Ability to read, write, and understand instructions.
• Ability to learn and retain knowledge of casino games, company procedures and internal controls.
• Monitor casino games, cage, slots and soft count rooms and property overall.
• Report on all company procedures, internal controls and gaming regulation violations.
• Conduct investigations to protect property assets against claims of property loss, personal injury, team member misconduct, criminal activity and/or any incident or event which compromises company policies, procedures, internal controls, state gaming regulations, team members or guests, as assigned by the Surveillance Supervisor.
• Plan, organize and complete work timely.
• Take initiative, show ownership and go above and beyond to assist guests with their needs.
• Accept feedback and coaching from supervisors.

Requirements

• High school diploma or GED equivalent.
• Ability to obtain and maintain a valid Gaming license.
• Ability to receive and maintain all required certifications.
• Complete all required company training.

Skills

• 20/20 or better vision with corrective lenses.
• Ability to differentiate between different colored cheques, chips and bill straps.
• Ability to lift 20 lbs.
• Ability to use all equipment associated with the position, including personal computer, all CCTV equipment, joysticks, multiplayers, alarm systems, and listening device(s).
• Consistently monitor and observe.
• Ability to detect slight variations in Team Member’s tasks and Guest activities during observations.
• Ability to recall table games payouts, complicated procedures, internal control and gaming regulations.
• Possess mathematical skills to calculate table games payouts utilizing formulas.
• Ability to effectively communicate using a telephone, two-way radio and computer.
• Ability to maintain strict confidentiality relative to financial data, casino policies, investigations, and promotions.
• Ability to sit and maintain mental concentration for significant/extended periods of time.
• Ability to multitask.
• Ability to work in a smoking and pet‑friendly environment.