Operator Surveillance

Primary Purpose

The Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. This role provides both customers and employees with a fair, safe and secure experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

Responsibilities

• Operate various closed‑circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence, and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Observe and review video, then complete required documentation regarding specific incidents, including guest complaints, procedure errors, risk‑management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of rules, company policies, procedures, and threats in all areas monitored by Surveillance through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with or assist other law‑enforcement agencies as necessary.
• Testify in court as a representative for the company when required.
• Maintain strict confidentiality of Surveillance operations and any non‑public information learned as an employee.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize guest experience.
• Perform other job‑related duties as requested.

Education

High School Diploma or GED (required).

Experience

• 1+ years of prior relevant experience (required).
• Gaming and/or surveillance experience (preferred).
• Previous experience working in a similar setting (preferred).

Knowledge, Skills, and Abilities

• Detailed knowledge of slots, race & sports book, and casino cage procedures.
• Knowledge of advantage‑play systems and cheating methods.
• Detailed knowledge of local gaming regulations.
• Proficiency in basic math without the use of a calculator.
• Ability to distinguish colors.
• Professional appearance and demeanor.
• Excellent telephone etiquette and communication skills.
• Excellent customer service skills.
• Basic working knowledge of various computer technologies and software, including Microsoft Office applications.
• Effective written and oral communication in English.