Operations Training Manager, NYC & Central Region

About the role

The Operations Training Manager, NYC/Central provides support to the field, that can include on-site and individual training when needed. The focus will be to support the retail teams, ensuring operational efficiency and effectiveness.

Responsibilities

• A subject-matter expert on all store policies and procedures, processes, and systems
• Collaborates to develop user-oriented training materials and resources using a variety of modalities (i.e., PowerPoint, digital platforms and resources, videos, etc.)
• Administers training to retail personnel through scheduled visits and virtual methods as needed to include, but not limited to, new store openings, turnover, new hires, management relocation, tools, etc.
• Serves as a direct point of contact for the retail teams with regards to training, follow up, and operational support
• Serves as a liaison between the retail teams and internal control and other cross-functional departments to develop, update, and implement retail policies and procedures
• All other duties assigned by supervisor

Requirements

• A bachelor’s degree
• A minimum of 5+ years of experience in a similar role with curriculum development and training delivery; retail operations experience preferred or experience with transferrable skills Involving and knowledge creating materials for learning; use of learning management systems is a plus
• Strong written and verbal skills; excellent and articulate presentation skills that are motivating and inspiring
• The ability to effectively listen and communicate appropriately to various audiences at multiple levels
• Well versed with technology and proficient in Microsoft Applications (i.e., Word, Excel, PowerPoint)
• Detail oriented and highly organized with the ability to manage multiple tasks simultaneously
• Flexible team player who can effectively prioritize. Ability to work cross-functionally
• Solid understanding of budgeting and ability to exercise appropriate judgement
• Proven excellence at meeting long and short-term deadlines

Qualifications

• The ability to be transparent but discreet with sensitive information

Skills

• Subject matter expertise on store policies and procedures
• Curriculum development and training delivery
• Effective communication and presentation skills
• Technology proficiency (Microsoft Applications)
• Project management and organizational skills
• Budgeting and financial management

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

Pay

$90,000.00 - $110,000.00

Schedule

N/A