Operations Training Manager

The Role

Shape the Future of Operational Excellence
Goodwill Industries of Central Florida (GICF) is seeking an experienced and strategic Manager, Operations Training to lead learning initiatives across our retail, donation, warehouse, and operational support functions.

Key Responsibilities

• Assess performance needs through data analysis, field observations, stakeholder interviews, and operational feedback

• Determine when solutions require training, process improvements, communication enhancements, or leadership interventions

• Develop learning roadmaps that support onboarding, role-specific development, compliance training, and leadership growth

• Recommend practical solutions that improve execution, safety, customer experience, quality, and operational effectiveness

• Design curricula, facilitator guides, job aids, assessments, e-learning modules, and performance support tools

• Create, maintain, and enhance Standard Operating Procedures (SOPs)

• Manage training implementation and change initiatives

• Measure impact and drive continuous improvement

• Lead and influence across the organization

Qualifications

• Bachelor's degree in Learning & Development, Human Resources, Education, Organizational Development, Business, Operations Management, or a related field

• Five (5)+ years of experience in learning and development, instructional design, training, operations training, organizational learning, program management, or a related discipline

• Master's degree in a related field preferred

• Experience supporting retail, warehouse, logistics, donation processing, manufacturing, or other multi-site operational environments

• Experience creating, documenting, and maintaining Standard Operating Procedures (SOPs)

• Experience with LMS administration, reporting, and e-learning development tools such as Articulate Rise or Storyline