Operations Training Manager (NJUS)

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

About the Role

The Operations Training Manager is responsible for leading, delivering, and evaluating all training and checking activities for International Trip Planners (ITP) and other Operational groups. This role ensures that operational personnel are fully trained, qualified, and prepared to support complex domestic and international flight operations in a FAR 91, 91K, and 135 environment. The Training Manager oversees initial, recurrent, and targeted performance training, ensuring alignment with regulatory requirements, internal operational standards, and evolving business needs. This role works closely with Operations leadership, Safety, and Training Quality & Experience to maintain a high standard of operational proficiency, regulatory compliance, and standardization across ITP and other operational functions.

Responsibilities

• Lead the planning, design, and development of engaging courses and instructional materials that support skill development and operational excellence.
• Deliver and oversee all initial, recurrent, and qualification-based training for ITP personnel and other Operational functions.
• Design and conduct operational checks, proficiency evaluations, scenario-based assessments, and performance observations.
• Ensure training content is delivered accurately and consistently in alignment with FAA Part 135, Part 91 & 91K, ICAO standards, and company policies.
• Lead, coach, and standardize instructors, facilitators, and operational subject matter experts involved in training or checking activities.
• Incorporate safety reports, operational risk data, and lessons learned into training sessions and briefings.
• Maintain strong alignment with Operations leadership to ensure training reflects current procedures, system changes, and real-world operational complexities.
• Oversee training schedules, rosters, records, and qualification tracking to ensure compliance with regulatory and company requirements.
• Ensure readiness of training environments, tools, and technology platforms.
• Support internal and external audits related to International Trip Planning training programs.
• Conduct post-training debriefs, evaluations, and performance analyses to identify gaps in knowledge or operational execution.
• Recommend and implement improvements to training content, delivery methods, and evaluation processes.
• Maintain a strong feedback loop with frontline operations, safety, and quality teams.
• Lead comprehensive onboarding programs for new ITP personnel.
• Provide coaching, mentoring, and skill development throughout an employee’s operational lifecycle.
• Support employee progression into advanced operational and leadership roles.

Requirements

• Bachelor's degree in a related field.
• 6-8 years of relevant experience.
• Strong understanding of FAA Part 135 requirements, operational control, international operations, and trip support processes.
• Skilled in facilitation, coaching, and communicating complex operational concepts.
• Ability to manage detailed training schedules, documentation, qualification records, and performance evaluations.
• Strong interpersonal skills with the ability to collaborate across multiple operational departments.
• Ability to work in a fast-paced, time-sensitive operational environment.

Core Competencies

• Adaptability
• Collaboration
• Curiosity
• Service-Oriented
• Strives For Positive Results

Benefits

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost.

• No-cost Medical, Dental, and Vision benefits with access to robust networks of nationwide providers.
• Comprehensive wellness package (LIVEWELL) supporting Mind, Body, and Life.
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support