Operations Support Associate

What You'll Do

• Aid customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, such as fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.
• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.

Standards And Communication

• Maintain the company’s service standards when interacting with drivers.
• Communicate effectively with on-site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Requirements

• One year of experience in an in-person customer service role (e.g., retail, technical support, hospitality).
• Valid, unrestricted driver's license; satisfactory driving record; and insurable under the company’s policy.
• Familiarity with the local market area.
• Demonstrated ability to provide excellent customer service and resolve problems effectively.
• Strong verbal and written communication skills.
• Proven ability to maintain patience, de-escalate situations, and work effectively in a team.
• Ability to follow instructions and work independently.
• Ability to handle prolonged standing and walking.

Benefits

• Pre-tax commuter benefits.
• Employer (HireArt) subsidized Healthcare Benefits.
• Flexible Spending Account for healthcare-related costs.
• HireArt covers all costs for short- and long-term disability and life insurance.
• 401k package.

Commitment

This is a full-time, 6-week contract position (with the possibility of extension) staffed via HireArt. This role is onsite and available to candidates local to the Charlotte, N.C. area.