Operations Support Associate

What You'll Do

• Aid customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, such as fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.
• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.

Standards & Communication

• Maintain the company's service standards when interacting with drivers.
• Communicate effectively with on-site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Ideal Candidate Profile

• Outgoing and capable of having conversations (will need to talk to customers).
• Comfortable working heads down and performing physical tasks like moving cars.
• Past car detailing experience is a plus, or relevant experience around cars or working outside.

Daily Tasks

• Customer Service and Vehicle Processing:
• Aid customers with the Flexdrive rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, such as fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage vehicle compliance documents.
• Operational Support:
• Organize the vehicle lot and manage vehicle transportation.
• Conduct daily rental operations tasks.
• Ability to physically handle high amounts of standing and walking.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.

Required Skills

• Experience:
• 1+ year of experience in an in-person customer service role like retail, technical support or hospitality.
• Familiarity with the market area.
• Demonstrated ability to provide excellent customer service and resolve problems effectively.
• Communication:
• Strong verbal and written communication skills.
• Proven ability to maintain patience, identify and solve problems, de-escalate situations, and work effectively in a team.
• Permits & Physical Abilities:
• Valid, unrestricted driver's license and a satisfactory driving record, and be insurable under insurance policy.
• Ability to follow instructions and work independently.