Operations Support Associate

Position Summary

Individual contributor that executes tasks within Pricing Agreement Management, ensuring that performance goals are met for the process. This role supports the PA Renewal Specialist Role.

Role Responsibilities

• Perform non-routine tasks related to PA Renewals.
• Ability to document tasks into process flows.
• Responsible for helping to develop training materials.
• Strong collaboration with customers & branch staff.
• Reflect a sense of urgency in their tasks.
• Perform tasks in accordance with the performance metrics.

Scope

• Execute a number of tasks related to their sub-process or the process as a whole.
• Typically perform tasks that may require troubleshooting to resolve issues.

Technical Expertise

• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• SAP fluency in relevant area of expertise (e.g. SD, CS, CM module).
• Basic understanding of typical IT business tools.
• Basic understanding of Field Service and CRM application like (MS Field Service or MS CRM).

Experience & Education

• High school diploma required, BS preferred.
• Demonstrated ability in comparable type of work.

Business Knowledge

• 2 to 5 years’ experience in OtC process experience.

Communications/Contacts

• Intra-departmental for purpose of alignment / information sharing.
• Cross-functional within same process area.
• External Customers: Branch staff.
• Decision Making: Task execution for area of responsibility up to levels defined in Evoqua’s DOA policy (can be approver of approver).

Benefits

• Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.
• Partner with us in creating a world where water challenges are met with ingenuity and dedication.
• Recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
• At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
• Prioritize your employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
• Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace.