Operations Support Associate

More than a utility company, Unitil provides energy for life. Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably. Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business.

About the role

Provides administrative and operational support for utility operations by coordinating employee timekeeping, invoice processing, compliance documentation, fleet recordkeeping, material tracking, and general office administration. Ensures accurate record management, timely processing of business transactions, and efficient support of field and office personnel. Maintain confidentiality in all matters deemed to be of a sensitive nature by the company.

Responsibilities

• Process and maintain employee timecards, ensuring accuracy and timely submission for payroll.
• Review, analyze, and enter documentation into company compliance and records management systems.
• Process vendor invoices and support accounts payable activities.
• Track and record company vehicle mileage and maintain fleet-related records.
• Enter and maintain material inventory usage and tracking data.
• Coordinate administrative support activities including:
  • Ordering meals and catering for meetings and events.
  • Purchasing and maintaining office supplies.
  • Reserving conference rooms and coordinating meeting logistics.
  • Preparing documents, reports, and spreadsheets.
  • Maintaining department records and filing systems.
• Support department managers and field personnel with administrative and operational tasks.
• Ensure compliance with company policies, regulatory requirements, and record retention guidelines.
• Assist with special projects and other duties as assigned.
• Be available to perform duties to support efforts during times of system emergencies.

Requirements

• High school diploma or equivalent; associate degree preferred.
• 2+ years of administrative, clerical, payroll, accounts payable, or business support experience.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
• Strong organizational, data entry, and recordkeeping skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and confidentiality.
• Experience with utility, compliance, ERP, payroll, or work management systems is preferred.
• Employ a positive and professional approach in all areas of responsibility.

Benefits

• Competitive salaries
• Consumer-driven health plan
• Dental and vision coverage
• Flexible work options
• Company-paid holidays
• Robust, highly competitive retirement plan
• Educational assistance

Note: Benefit offerings may differ between union and non-union employee groups.