Operations Support Associate

About the role

The Operations Support Associate will provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.

Responsibilities

• Aid customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.
• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.

Requirements

• 1+ year of experience in an in-person customer service role (e.g., retail, technical support, hospitality)
• Valid, unrestricted driver's license; satisfactory driving record; and insurable under the company’s policy
• Familiarity with the local market area
• Demonstrated ability to provide excellent customer service and resolve problems effectively
• Strong verbal and written communication skills
• Prioritization of customer needs and problem-solving skills
• Proven ability to maintain patience, de-escalate situations, and work effectively in a team
• Ability to follow instructions and work independently
• Ability to handle prolonged standing and walking

Commitment

This is a part-time, 8-week contract (with the possibility of extension) position staffed via HireArt. This role is onsite and available to candidates local to the Irving, TX area.