Operations Scheduling Coordinator I (Questar)

About the role

This is a non-union position at Enbridge, where we safely and reliably deliver the energy millions of people depend on every day. We are seeking an Operations Scheduling Coordinator who is organized, collaborative, and detail-oriented to optimize operational activities and ensure work is planned, scheduled, and executed safely and efficiently.

Responsibilities

• Cook up and dispatch daily field operations activities, prioritizing work assignments and responding to emergency service requests.
• Schedule and align operational work with customer line-location requests, excavation projects, meter work, and construction activities.
• Resolve customer and operational issues by addressing service order discrepancies, address and mapping errors, and Customer Care requests.
• Support commercial and residential meter set processes, service line modifications, and main extension projects through accurate documentation and coordination.
• Maintain operational records by issuing and completing service orders, processing city clearances, and managing emergency and safety-related documentation.
• Generate reports and provide administrative support for field operations, ensuring data accuracy and regulatory compliance.

Requirements

• A high school diploma or equivalent with minimal experience required.
• Strong interpersonal, customer service, and communication skills, with the ability to interact effectively with internal and external stakeholders.
• Proficiency with Microsoft Office applications and computerized business systems.
• Ability to prioritize multiple tasks, perform effectively in fast-paced environments, and make sound decisions under pressure.
• Capable of providing clear instructions, resolving issues and customer concerns with minimal supervision, and evaluating outcomes.
• Flexibility to support on-call rotations, shift work, weekends, holidays, and emergency operational requirements as needed.

Qualifications

• High school diploma or equivalent.
• Minimal experience required.
• Strong interpersonal, customer service, and communication skills.
• Proficiency with Microsoft Office applications and computerized business systems.
• Ability to prioritize multiple tasks and make sound decisions under pressure.
• Flexibility to support on-call rotations, shift work, weekends, holidays, and emergency operational requirements.

Skills

• Interpersonal and customer service skills.
• Microsoft Office proficiency.
• Ability to prioritize tasks and make sound decisions.
• Flexibility to support various work schedules.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays or opt for a compressed work week schedule.

Pay

Compensation is commensurate with experience.

Schedule

The role requires flexibility to support on-call rotations, shift work, weekends, holidays, and emergency operational requirements.