Operations Manager | Pay: $62k to $65k, plus bonus and commission

Founded in 1919, Village Green is a diverse, people-first organization that has earned multi-year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations. We believe a company's accomplishments are those of its people. As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry.

About the role

A career with Village Green is a substantial investment in your future. Our 100-year history makes us one of the oldest and most experienced management companies, with room to grow within the rising apartment industry.

Responsibilities

• Establishes and maintains good relations with residents, prospective residents, and vendors.
• Maintains controls over Accounts Receivable: applies payments to resident ledgers, makes daily bank deposits, follows up with telephone calls and/or collection or demand notices to ensure prompt payment by residents, creates and delivers NSF notification letters, adjusts/corrects resident ledgers, inputs concessions, updates lease information/changes, etc.
• Maintains current and complete property management software information: inputs daily activities such as move-ins and move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household and occupant demographics, search tag information, application approval/rejections, cancellations, etc.
• Administers the lease renewal program: completes/updates the “Renewal Worksheet” and submits it to the property manager, generates and delivers “renewal letters” 60 days before lease expirations, generates and delivers renewal leases, and updates information in the property management system.
• Ensures that all residents who give notice to vacate receive a follow-up call.
• Generates and delivers general correspondence to residents, vendors, and prospective residents, including lease violation notices, certificate of insurance updates, and application rejection letters.
• Inspects the condition of move-outs promptly to document charges before refunding security deposits.
• Generates security deposit refunds or reimbursements: calculates the interest on the security deposit, assesses charges, inputs information into the property management program, prints and mails all applicable notices and information.
• Generates and balances month-end reports produced by the property management program.
• Maintains a collection policy for residents who moved out with a balance on their account and submits a monthly report to the property manager with the status of collection accounts.
• Assists leasing in marketing long-term vacant units, e.g., setting up mini models in units.
• Assists the property manager with evictions and complies with state eviction laws.
• Assists in monitoring property condition; reports concerns/liabilities to the property manager/maintenance supervisor.
• Adheres to established fair housing policies.
• Communicates courteously and professionally with co-workers, management, residents, vendors, and all outside contacts.
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
• Performs leasing activities in the absence or unavailability of the Leasing Consultant.
• Plans, organizes, promotes, and implements resident functions in collaboration with management staff.
• Performs general office duties: answers the telephone, writes service requests, newsletters, files, monitors, orders office supplies and printed materials, etc.
• Prepares invoices for approval in the Property Manager's absence.
• Performs all reasonable duties assigned by the Property Manager, AAD/AD, or VP/AVP.
• Performs property manager duties in the absence of the Property Manager when asked.
• Responsible for the performance of the leasing staff’s closing ratio, phone conversion, and shopping reports.
• Reports a Leasing Agent’s lack of performance and ability to the Property Manager.

Requirements

• 4-year degree.
• Previous experience working in an operational-type role preferred.
• Good computer skills with emphasis on Microsoft Word and property management software; Excel experience preferred.
• A basic understanding of accounting principles.
• Good organizational skills.
• Previous experience in multifamily management.
• Supervisory skills.
• Ability to communicate effectively.
• Must be team-oriented.

Benefits

• 401K with a match.
• Medical, dental, and vision coverage.
• Bonus program.

Pay

$62,000 to $65,000, plus bonus and commission.

Schedule

Rotating Saturdays.