Operations Lead

Responsibilities

• Lead and manage Sales Operations and Logistics Coordinators, providing clear direction, coaching, and performance oversight.
• Manage operational workflows across Shopify, Amazon, ERP, EDI, and retailer systems to ensure accurate and timely order processing.
• Review and oversee retail purchase orders, ensuring accuracy, completeness, and alignment with internal capabilities and timelines.
• Monitor fulfillment performance metrics and compliance KPIs, and take action to resolve issues and improve service levels.
• Manage relationships with third-party logistics providers (3PLs), freight partners, and carriers to support reliable and cost-effective fulfillment.
• Oversee onboarding of new retail accounts and sales channels, ensuring operational readiness and smooth integration into existing workflows.
• Maintain SKU governance and product setup accuracy across all platforms and systems, ensuring data integrity and consistency.
• Support inventory visibility and inbound logistics planning to ensure product availability and efficient stock management.
• Oversee returns processing and reverse logistics activities, ensuring timely resolution and minimal operational disruption.
• Ensure compliance with retailer operational requirements, including routing guides, chargeback avoidance, and performance standards.
• Collaborate cross-functionally to support rapid business growth across DTC, Amazon, and B2B/retail channels.

Requirements

• 4+ years of experience in fulfillment, sales operations, or logistics.
• Experience in both DTC/Amazon and B2B/retail channels, including at least two major retailers such as Walmart, Target, or Costco.
• Proven experience managing a sales or operations team with direct leadership responsibilities.
• Hands-on experience with Amazon Seller Central.
• Proficiency with NetSuite ERP or similar enterprise resource planning systems.
• Experience working with Shopify and order management processes.
• Background in the retail industry and multi-channel operations.
• Experience managing chargebacks and retailer compliance requirements.
• Strong team leadership skills with the ability to motivate and develop direct reports.
• Experience with customs, tariff, and regulatory compliance.
• Vendor management experience, including 3PLs, freight partners, and carriers.
• Demonstrated process improvement mindset with a track record of implementing scalable operational solutions.
• Strong analytical and problem-solving skills, including the ability to interpret performance metrics and operational data.
• Proven ability to manage escalations and competing priorities in a fast-paced environment.
• Budget ownership experience with responsibility for operational cost management.
• Ability to work effectively with cross-functional stakeholders to support rapid business growth.

Qualifications

• Experience working within high-growth consumer products organizations.
• Familiarity with EDI and retailer-specific systems and processes.
• Exposure to nationally recognized retail partners and large-scale retail programs.
• Experience driving North American operational strategy or contributing to strategic initiatives.
• Strong communication and collaboration skills for working across Supply Chain, Systems, Growth, and Leadership teams.
• Comfort working in a multi-channel environment spanning ecommerce, retail, and logistics functions.

Skills

• Experience in both DTC/Amazon and B2B/retail channels.
• Hands-on experience with Amazon Seller Central.
• Proficiency with NetSuite ERP or similar enterprise resource planning systems.
• Experience working with Shopify and order management processes.
• Experience managing chargebacks and retailer compliance requirements.
• Strong analytical and problem-solving skills.
• Experience with customs, tariff, and regulatory compliance.
• Vendor management experience, including 3PLs, freight partners, and carriers.
• Experience driving North American operational strategy or contributing to strategic initiatives.
• Strong communication and collaboration skills.
• Experience with EDI and retailer-specific systems and processes.
• Exposure to nationally recognized retail partners and large-scale retail programs.
• Comfort working in a multi-channel environment spanning ecommerce, retail, and logistics functions.

Benefits

The pay range for this position is $120000.00 - $140000.00/yr.

20 days PTO, paid holidays, 401k, medical, dental, vision, WFH flexibility.

Workplace Type

This is a hybrid position in Brooklyn,NY.

Application Deadline

This position is anticipated to close on Jul 29, 2026.