Operations Lead

Job Summary

The Operations Project Manager II plans and executes operational projects that support the strategic priorities and day-to-day operations of the Goff Strategic Leadership Institute. This role also develops and improves processes, maintains operational systems and data, and supports data-informed decision making.

Responsibilities

• Plan, coordinate, and execute operational projects from initiation through implementation.
• Define project objectives, scope, deliverables, timelines, and resource needs.
• Coverage project activities across multiple functional areas and stakeholders.
• Maintain operational systems and data, and support data-informed decision making.
• Develop, document, and improve operational processes that increase efficiency, consistency, and scalability.
• Manage operational workflows and administrative systems supporting Institute programs.
• Coordinate program application, admissions, and related operational processes.
• Partner with faculty, staff, and university departments to ensure successful project execution.

Qualifications

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
• Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
• Microsoft Office Suite proficiency (particularly Excel).
• Exceptional attention to detail and organizational skills.
• Strong process improvement mindset with the ability to create structure in evolving environments.
• Analytical thinking and comfort working with data to inform decisions.
• Initiative and proactive problem solving.
• Able to manage multiple priorities with minimal supervision.
• Strong written and verbal communication skills.
• A collaborative approach and commitment to excellent customer service.
• Curiosity, creativity, and a desire to continuously improve operations.
• Able to lead through influence and take ownership regardless of formal authority.
• Experience with one or more of the following is preferred: Salesforce and/or CRM systems, Tableau or other data visualization platforms, Canvas or learning management systems, Project management and collaboration tools.