Operations Dispatcher - Instructional Support Facility

Responsibilities

• Receive incoming telephone and/or radio calls regarding emergency and non-emergency situations, determine response requirements, and dispatch appropriate personnel to situations.
• Accurately enter, update, and retrieve information utilizing computerized data and telephone systems.
• Relay critical information and messages to and from District sites and personnel and external emergency response agencies.
• Receive all incoming requests for services through work orders, phone, radio, alarm monitoring, and/or computer messages and assign to proper personnel by radio or other methods according to established procedure.
• Determine dispatch response requirements and dispatch to appropriate personnel based on relative priorities of situations and protocols, and follow up in accordance with established District policies and procedures.
• Maintain access to, and security of, highly sensitive materials.
• Participate in the daily operations management, including assessing driver and para-educator call-outs, driver and para-educator check-in, vehicle availability, assisting bus drivers with route directions, and other assistance as needed.
• Record and track information: on-time performance using GPS data, requests, dispatches, work orders, and maintaining files of information relating to emergency calls such as personnel rosters, emergency call-out lists, accidents/incidents, and personnel issues.
• Perform other related duties as assigned or requested.

Requirements

• High school diploma or equivalent.
• Dispatch, call center, security, law enforcement, or military experience.
• Must meet insurability requirements of the Colorado School District Self-Insurance Pool.
• Basic knowledge of typical office equipment such as telephones, copiers, fax machines, email, etc.
• Basic knowledge of Microsoft Office and various software applications.
• Basic knowledge of Department of Transportation (DOT), FMCSA, CDE, and CDL rules and regulations, and state and federal laws applicable to students.
• Basic knowledge of 2-way radio procedures.
• Basic knowledge of GPS-Based Automatic Vehicle Location (AVL) systems.
• Intermediate public relations skills.
• Intermediate verbal and written communication skills.
• Ability to operate base radio.
• Ability to communicate clearly in a timely manner, using professional demeanor and radio etiquette.
• Ability to work alone and collaboratively in a high stress environment using professional manners, following direction and keeping safety at the forefront of every interaction.
• Ability to interact with other employees professionally.
• Ability to assess alternate routes and road hazards.
• Ability to maintain confidentiality in all aspects of the job to include HIPAA, HITECH, FERPA, other medical information, and student accommodations.
• Ability to work in a collaborative environment and interact positively and constructively with supervisors, staff members, students, the community, and other District stakeholders.
• Prioritize student safety and customer service to all customers.
• Criminal background check and fingerprinting required for hire.

Qualifications

• High school diploma or equivalent.
• Dispatch, call center, security, law enforcement, or military experience.
• Must meet insurability requirements of the Colorado School District Self-Insurance Pool.
• Basic knowledge of typical office equipment such as telephones, copiers, fax machines, email, etc.
• Basic knowledge of Microsoft Office and various software applications.
• Basic knowledge of Department of Transportation (DOT), FMCSA, CDE, and CDL rules and regulations, and state and federal laws applicable to students.
• Basic knowledge of 2-way radio procedures.
• Basic knowledge of GPS-Based Automatic Vehicle Location (AVL) systems.
• Intermediate public relations skills.
• Intermediate verbal and written communication skills.
• Ability to operate base radio.
• Ability to communicate clearly in a timely manner, using professional demeanor and radio etiquette.
• Ability to work alone and collaboratively in a high stress environment using professional manners, following direction and keeping safety at the forefront of every interaction.
• Ability to interact with other employees professionally.
• Ability to assess alternate routes and road hazards.
• Ability to maintain confidentiality in all aspects of the job to include HIPAA, HITECH, FERPA, other medical information, and student accommodations.
• Ability to work in a collaborative environment and interact positively and constructively with supervisors, staff members, students, the community, and other District stakeholders.
• Prioritize student safety and customer service to all customers.
• Criminal background check and fingerprinting required for hire.

Skills

• Emergency response experience.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Bilingual (English and additional language).
• Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health savings accounts.
• Flexible spending accounts.
• Life insurance.
• Accidental death and dismemberment.
• Long term disability.
• Critical illness insurance.
• Accident insurance.

Pay

Flsa Non-Exempt Compensation Schedule Link to https://www.cherrycreekschools.org/Page/2906

Schedule

Flexible schedule, including on-call and shift work.