Operations Control Center Dispatcher

Summary of Responsibilities

• Anticipate and ensure that all ramp operations are delivered on time including fuel, ground power, ground transportation, lavatory, potable water, ice, coffee, papers and catering, etc.
• Communicate these items to ramp lead in a timely manner.
• Follow up on service completion.
• Input and update reservations into schedule programs and software.
• Use proper etiquette while communicating via email, radio, etc.
• Assist customers with requested services such as catering, hotel accommodations, ground transportation, etc.
• Keep department manager informed by reporting lapse in service as soon as possible.
• Communicate daily briefings with updates and hand downs.
• Maintain a high standard of professional appearance at all times.
• Perform other duties as required.

Qualifications and Skills Required

• Minimum of 1 year within either Customer Service or Line Service department or applicable experience
• Valid Driver’s License
• High School Diploma or General Education Degree (GED)
• Adaptability and availability to cover shifts at short notice
• Available to work weekends/holidays
• Excellent interpersonal skills
• Must be very organized
• Must be able to multi-task and work well under pressure
• Must be able to accomplish tasks with little or no supervision on-time and quickly without compromising safety
• Must be able to work as an effective member of a team and be able to receive constructive criticism from peers
• Must be able to recognize and prepare for changes to their environment and adapt their plans and strategies in order to accomplish tasks
• PREFERRED: Bi-lingual